Refund policy

It is important to us that you are happy with your Print Kriya purchase. We strive hard to give you the best quality possible in the goods we deliver.

As we sell customized products, the return and refund is only valid :

1. If any damage occurs while shipping.

The return period counts from the day of your receipt or receipt by someone else on your behalf.
To be eligible for a return your item must be in the same condition as you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
You can always contact us for any return question at

help@printkriya.com.

The damage should be reported within 24 hours after delivery, then only we will access. 


Exceptions/ Non-Returnable Items

Any open or damaged items
Please get in touch if you have questions or concerns about your specific item at help@printkriya.com

Refunds:

We expect our customers to send us carefully packed return items.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll automatically be refunded on your original payment method as below rules:

  1. Order Cancellation Before Production:

    • If you cancel your order before the production process begins, you will be charged a Paymate gate fee of 2 euros.
    • The remaining amount will be refunded to your original payment method.

  2. Order Cancellation After Production Starts:

    • If you cancel your order after the production process has started, No refund will be issued. If delivery charges paid, will be refunded.
    • The Payment gate fee of 2 euros will still be applicable.
    • The remaining amount after deducting the Paymate gate fee and the additional delivery fee will be refunded to your original payment method.

Refunds will be processed within 10 business working days after confirming the eligibility for a refund.